• IT Policy Compliance and Implementation

   - Distribute guidelines issued by the headquarters to the IT operations team and ensure that necessary actions are taken in a timely manner according to the prescribed timelines.

   - Ensure that the items outlined in MOBIS policies are properly implemented and monitored within IT operations, conducting oversight and providing timely reports.

 1. System &ampamp Network Administration

- Install, configure, and maintain servers, networks, and systems (Windows, Linux, and cloud environments).

- Manage network infrastructure, including routers, switches, firewalls, and VPNs, to ensure secure and efficient communication.

- Monitor system performance and ensure the availability of services and resources.

 2. IT Support &ampamp Troubleshooting

- Provide technical support to end-users, diagnosing and resolving hardware and software issues in a timely manner.

- Manage helpdesk tickets, ensuring prompt resolution and customer satisfaction.

- Troubleshoot network and system-related problems, offering solutions to minimize downtime.

 3. Security Management

   - Implement and maintain security measures such as firewalls, antivirus, and encryption to protect company data.

   - Conduct regular security audits and vulnerability assessments.

   - Ensure compliance with IT security policies, industry standards, and data protection regulations.

 4. Backup &ampamp Disaster Recovery

   - Manage and execute regular backups to safeguard critical data.

   - Develop and implement disaster recovery plans to ensure business continuity in case of system failures or data loss.

 5. System Updates &ampamp Patching

   - Regularly update and patch operating systems, applications, and software to ensure systems are up-to-date and secure.

   - Ensure compatibility with new software and hardware deployments.

6. Documentation &ampamp Reporting

   - Maintain clear and accurate records of systems, configurations, and network topologies.

   - Document troubleshooting steps and resolutions for future reference.

   - Provide regular reports on IT performance, security status, and ongoing issues.

 7. Process Improvement &ampamp Optimization

   - Identify areas for improvement in the IT infrastructure and workflows to enhance system efficiency and productivity.

   - Proactively suggest and implement solutions to improve performance, scalability, and security.

 8. Collaboration &ampamp Project Support

   - Work closely with cross-functional teams to support IT initiatives, software deployments, and infrastructure upgrades.

   - Assist in the planning and execution of IT projects, ensuring timely completion and alignment with business goals.

 9. Vendor Management

   - Liaise with external vendors and service providers to manage hardware, software, and IT services.

   - Evaluate and recommend new technologies and tools to improve IT operations.