About the Role

We are seeking a highly skilled IT Engineer to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms.

• Provide Tier 2/3 technical support for end-user devices and enterprise applications.
• Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Administer and configure MDM solutions:
• Intune for Windows devices.
• Kandji for macOS devices.
• Troubleshoot and resolve advanced issues related to:
• macOS (85% of endpoints).
• Windows (15% of endpoints).
• Implement and enforce security policies, compliance standards, and device configurations.
• Collaborate with Tier 1 support and escalate complex issues as needed.
• Monitor system health and performance recommend improvements.
• Change management with identity and access management (Azure AD/Entra).
• Document processes, configurations, and troubleshooting steps.

• 5+ years of experience in IT support or systems administration.
• Strong knowledge of:
• Microsoft 365 administration.
• macOS and Windows troubleshooting.
• Hands-on experience with Intune and/or Kandji.
• Familiarity with Azure AD/Entra ID and conditional access policies.
• Understanding of network fundamentals (DNS, DHCP, VPN).
• Excellent problem-solving and communication skills.

Preferred Qualifications

• Experience in cloud-first environments.
• Scripting skills (PowerShell, Bash) for automation.
• Knowledge of security best practices and compliance frameworks.
• Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.