(To perform within this position successfully, the incumbent must be able to perform each essential duty satisfactorily. Other duties may be assigned.)

MES Development & Implementation

• Design, develop, and implement MES solutions to support manufacturing operations.
• Customize and configure MES applications to meet specific business requirements.
• Integrate MES with other enterprise systems (ERP, PLM, etc.).

IT Support & Troubleshooting

• Provide technical support for MES applications, diagnosing and resolving issues in a timely manner.
• Manage helpdesk tickets related to MES, ensuring prompt resolution and customer satisfaction.
• Troubleshoot network and system-related problems affecting MES, offering solutions to minimize downtime.

Backup & Disaster Recovery

• Manage and execute regular backups of MES data to safeguard critical information.
• Develop and implement disaster recovery plans for MES to ensure business continuity in case of system failures or data loss.

System Updates & Patching

• Regularly update and patch MES applications and software to ensure systems are up-to-date and secure.
• Ensure compatibility with new software and hardware deployments.
•  

Documentation & Reporting

• Maintain clear and accurate records of MES systems, configurations, and network topologies.
• Document troubleshooting steps and resolutions for future reference.
• Provide regular reports on MES performance, security status, and ongoing issues.

Process Improvement & Optimization

• Identify areas for improvement in MES processes and workflows to enhance system efficiency and productivity.
• Proactively suggest and implement solutions to improve MES performance, scalability, and security.

Collaboration & Project Support

• Work closely with cross-functional teams to support MES initiatives, software deployments, and infrastructure upgrades.
• Assist in the planning and execution of MES projects, ensuring timely completion and alignment with business goals.