The Technical Support Specialist plays a pivotal role in ensuring seamless communication and resolution of inquiries and conflicts originating from Hyundai/Kia dealers. This position is responsible for ensuring accurate and timely handling of dealer inquiries and resolving conflicts effectively. It will be the primary point of contact for handling a variety of cases, ranging from routine inquiries to complex conflict resolution scenarios, including customer contact calls and dealer service manager calls.

• Normal office duties
• Work may require occasional weekend and/or evening work.
• Receive a call from dealer technicians and troubleshoot through diagnostic tools
• Help an automotive technician/mechanic across North America
• Work as part of a team to solve technical problems quickly and effectively

Requirements

• Automotive Technician/Mechanic: 2 years (Preferred)
• Bilingual in Quebec French and English or Spanish and English (Preferred)
• Extensive technical field support experience
• Extensive experience with automotive diagnostic tools
• Knowledge of vehicle diagnosis
• Familiarity with the dealership environment
• Basic knowledge of PC hardware and software
• Good skills in communication with customers