Department: IT Support / End-User Services ( 2 position)
Working Hour : 8:30AM ~ 5:30PM
Work Type : 5 working days on-site


Job Summary:
We are seeking a proactive and detail-oriented IT Support Specialist with a strong
background in MacBook support within a Microsoft 365 (M365) environment. The
ideal candidate will have hands-on experience supporting macOS devices in a
corporate setting, with preferred knowledge of Jamf for device management. You will
play a key role in ensuring our end-users have a seamless and secure experience with
their devices, productivity tools, and collaboration platforms.

Key Responsibilities:

•  Provide tier 1 and 2 support for macOS devices, ensuring optimal performance and minimal downtime.
• Configure, deploy, and maintain MacBooks using Jamf Pro or other mobile device management (MDM) tools.
• Support and administer Microsoft 365 applications, including Outlook, Teams,OneDrive, SharePoint, and Exchange Online.
• Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.
• Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.
• Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.
• Assist with network and printer configurations for macOS users.
• Document support processes, maintain asset inventory, and ensure compliance with company IT policies.
• Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

Qualification:

 2+ years’ experience in a similar IT support or helpdesk role, primarily focused
on macOS.

 Solid understanding of Microsoft 365 apps and services.
 Experience with Jamf Pro (or equivalent MDM) for managing Apple devices.
 Familiarity with Azure Active Directory and identity/access management.
 Strong troubleshooting and diagnostic skills with the ability to work
independently.
 Team works play required and excellent communication and customer service
skills.

Preferred Qualifications:
 Jamf 100 or 200 certification (or equivalent experience).
 Experience with scripting (e.g., Bash, Python, or AppleScript) for automation.
 Knowledge of Intune or other endpoint management tools.
 Experience working in a hybrid or remote workforce environment.

Why Join Us?
 Collaborative and inclusive company culture
 Opportunities for career growth and professional development
 Work with modern tools in a cloud-first environment

$6,000 - $7,500 per month DOE