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949.202.8977
2175 W.Cherrywood Lane
Anaheim CA 92804
 
JOB DETAIL
Open Position JOB DETAIL
Inside Sales & customer Care ( Start out with Latin America ) (#APR1-08)
JOB PROFILE

Introduction:

L Electric America, Western Office is a Branch Office of the L ELECTRIC America Inc., previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products,

Job description/overview:

The Inside Sales & Marketing Associate is a critical position within the company.  In order for The company to grow and ultimately take market share we must be “easier to do business with” than our competitors.  No other differentiator (including product) is more critical to growth. 

After the outside sales team convinces a potential customers in the Latin America but not limited to, try us as a new vendor, it is the Inside Sales & Marketing Associate who largely manages the day to day customer relationship – in fact the ratio of contact with the customer is often 10 times more frequent than the outside sales person’s contact after the account is established!  In fact, the largest influence in defining a customer’s experience with our company is the interaction with the Inside Sales & Marketing Associate.  No job is more critical. 

Processes for order administration and general customer care require development upon hire.   From a customer perspective The company must appear in the eyes of the customer to operate as we have been doing business for decades in this market without this, being easier to do business with than our competitors is impossible. The Inside Sales & Marketing associate will be responsible for continually fine-tuning the customer experience and provide feedback on the necessary process and infrastructure improvements. 

Also, this position will interface daily with our Korean liaison to the factory and occasionally interface with the factory directly as required.  

Extensive product knowledge is not mandatory for this position. Communication with the customer via phone, email, web interface, social media, etc. will require basic product knowledge. The company will provide the necessary training.    

In addition to the customer-facing role (inside sales), a significant component of this job will be establishing, in conjunction with the marketing manager, marketing activities for L ELECTRIC America.  This includes interfacing with external media outlets with respect to advertising, press releases, and the publishing of articles for the purpose of promoting the company.  Additionally, this position will research & execute “guerilla” marketing tactics with the goal of creating the most brand awareness with the minimum amount of spend.  Additionally, participation in trade shows, coordinating merchandising, and other marketing-related activities (e.g., website maintenance) as directed may be required.   

ROLE & RESPONSIBILITY:

      The main point of contact for blind incoming customer inquiries - establishing correct routing of these customer inquiries (if necessary) – and in the process of doing so, convince the customer we are the best company they have ever had the pleasure  of doing business with

  • Work with inside sales in Chicago and Manager in the Western Office to generate quotations
  • Process orders
  • Fine-tune processes impacting customer touchpoints to ensure we are easy to do business with
  • Track with Korean liaison’s assistance shipment status from the factories – proactively update customers with potential problems – update The company management of major pain points regarding missed deliveries
  • Follow up with customers as directed to ensure we are meeting expectations (customer care)
  • Administer warranty claims
  • Marketing activities as directed
REQUIREMENT:

The ideal candidate will have the following prerequisites:

  • High energy & enthusiasm when interacting with customers is critical
  • Problem-solving mindset particularly in times of customer challenges – always working toward a solution
  • Detail-oriented with an eye for process improvement
  • Flexibility with respect to day to day activities – start-up environment demands this
  • Take on new tasks willingly to help out the company as required
  • required Korean / English bilingual
  • preferred Spanish Language 
  • preferred Electronic or engineering major 

 

SALARY
Base 50-60 K per year plus incentive
BENEFITS

Additional information

Travel is negligible.  Work week is 40 hours with rare instances of unpaid overtime.

Compensation: Company offers a competitive salary based on experience. 

Other benefits:

  • Health, dental and vision insurance at no cost to the employee (excludes co-pays)
  • 401K plan with 2% match
  • Long/short term disability insurance
  • Life insurance
  • paid vacation( 2weeks/10 business days per year, but not more than 5days at a time)
  • 5 personal/sick days in a year
    • Health, dental and vision insurance at no cost to the employee (excludes co-pays)
    • 401K plan with 2% match
    • Long/short term disability insurance
    • Life insurance
    • A culture of work-life balance.

Contact Info
info@A2ZreturnValues.com
(949) 202-8977
2175 W.Cherrywood Lane
Anaheim CA 92804
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